EXECUTIVE & OPERATIONAL COMPETENCIES
Vision, Strategy & Execution: Roll-up-your-sleeves company operator and sales-oriented growth leader—able to create and hold big picture vision, strategy, and governance matters, while managing day-to-day operational planning, execution, and support.
Finance & Capitalization: Disciplined designer of funding structures and opportunities—with executive capitalization experience spanning angel investments, VC evaluations and demonstrations, PE consultations, and sell-side M&A.
Leadership Development & Team Building: Cross-department workforce builder and transparency champion—drawing on coach-and-be-coached athletics and a reputation for hiring balanced, direct, and concise communicators to inspire teams to “innovate, refine, repeat.”
Experience creating new roles; identifying, recruiting, and training talent; establishing keystones to success through clear divisions of responsibility and purity of focus; and using gamification to create cultures of accountability and fun that allow people to own their successes and failures.
Technology, Marketing & Sales Operations: Innovator of analytics-rich automation technologies, marketing tools, and operating processes (e.g., IVR, chat, intelligent routing, predictive dialing, lead scoring) to improve sales efficiency and create a trustworthy customer journey.
Marketing expertise spans B2B and B2C lead generation, offline and online advertising, affiliate marketing, and agency management. Creator and leader of major direct mail, TV, and web / mobile creative and campaigns, with deep experience in product, pricing, and customer journey / experience.
Sales-focused BPO / Contact Centers: Decisive leader—creating contact centers with as many as 150 people across 1 international and 4 domestic locations including Irvine, Greensborough, Manila, Miami, and Salt Lake City.
Leadership ranges from site evaluation, negotiation, design, and build, to job sizing, naming, hiring, and onboarding operations—all fueled by technologies, workflows, and attainable pathways for professional growth grounded in accountability and recognition.