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NEARSHORE / OFFSHORE CONTACT CENTER
San Juan, Puerto Rico
Engaged to partner with founding billionaire investor / managing partner of a top 3 PE firm ($50B+ AUM) to explore and make recommendations on near- and off-shore growth opportunities between Puerto Rico and the United States.
Start-up Advisor | Concepting, Financial Engineering & Operating Strategy
Developed business plan for Puerto Rico-based contact / customer service center handling Tier 1-3 tech support, subscription renewals, and cross-selling.
Advising includes entity structuring to maximize Puerto Rico tax incentives including city location for new center. Additionally, developed feasibility study including tech stack requirements, source and cost-of-funds, compensation analyses, and proforma P&L development.
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